Delivery / Shipping Information
We aim to make your shopping experience as smooth and transparent as possible. Below you’ll find all the details about how we handle shipping and delivery.
Shipping Method
We ship all orders directly to you using reliable 3PL (third-party logistics) partners. This allows us to offer efficient international shipping with professional handling and tracking.
Where We Ship
We currently ship to:
• United Kingdom
• Europe (most EU countries)
• United States
If your country is not listed, please contact us before ordering — we may be able to accommodate additional destinations on request.
Delivery Times
Once your order is processed and shipped, typical delivery times are 30–45 days from the date of dispatch.Actual times can vary depending on customs processing, local postal services, and other factors beyond our control (e.g., holidays, peak seasons, or unexpected delays).We will notify you by email as soon as your order ships.
Tracking
All shipments include tracking information.You will receive a shipment confirmation email with your tracking number(s) shortly after dispatch. You can track your package using the carrier’s website or our order tracking page.
Buyer-Arranged Shipping
You are welcome to use your own preferred delivery service or courier.If you choose this option, please contact us before placing your order so we can arrange for you to collect from our facility or coordinate a handover.
Additional fees or arrangements may apply.
Customs, Duties, VAT & Import Taxes
For international orders, customs clearance and any applicable import duties, VAT, or taxes are generally the responsibility of the buyer.
• These charges (if any) are collected by your local customs authorities upon arrival and are not included in the product price or shipping cost.
• We recommend checking with your local customs office for estimated fees before ordering.
• We are not responsible for delays caused by customs processing.
Note: We are currently reviewing options to potentially cover or pre-pay certain taxes in the future. Policies may be updated — please check back for the latest information.
Order Processing
Orders are typically processed and handed over to our 3PL partner within 7 business days of payment confirmation.We will send you an order confirmation email immediately after purchase.
Important Notes
• Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers or customs.
• We ship to the address provided at checkout. Please double-check your shipping details before completing your order.
• For any changes to your shipping address after ordering, contact us as soon as possible (changes may not be possible once shipped).
• If your package is lost or significantly delayed, please reach out with your tracking number so we can assist.
If you have any questions about shipping, delivery, or your specific order, feel free to contact our customer support team.
We’re here to help!